Job Description:
Additional Information- Sign-on Bonus: 5000 $, Bonus Eligible, Reports to Director of Banquets
Job Number- 23004653
Job Category- Event Management
Location- The Westin Copley Place Boston, 10 Huntington Ave, Boston, Massachusetts, United States VIEW ON MAP
Schedule- Full-Time
Located Remotely? N
Relocation? N
Position Type Management
- Candidate Profile:
Education and Experience
• High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.
- Core Work Activities:
Managing Event Services Operations
• Meets with Event Managers to review scheduled events and troubleshoot potential problems/conflict.
• Coordinates all projects involving capital resources used by the department.
• Works closely with Director of Catering Operations to ensure successful customer events.
• Ensures leadership is aware of significant groups which may affect property operations.
• Consult s with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.
- Leading Event Services Teams
• Communicates a clear and consistent message regarding departmental goals to produce desired results.
• Identifies key drivers of business success and keeps team focused on the critical few to achieve results.
• Ensures integration of departmental goals in game plans.
• Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
- Managing Profitability
• Introduces ideas to leadership team to enable property to remain competitive.
• Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service.
• Works directly with major groups when high profile and financial impact will be significant (limited instances).
• Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
- Ensuring Exceptional Customer Service
• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
• Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.
- Conducting Human Resources Activities
• Works with Human Resources to ensure compliance with applicable laws and regulations.
• Reviews property specific event operations annually and makes appropriate adjustments.
• Reviews staffing levels to ensure that guest service and operational needs are met.
• Communicates and ensures departmental and property emergency procedures are executed when necessary.
• Ensures that regular, ongoing communication is happening in all areas of event operations.