Description:
Ranked first in the Sunday Times International Fast Track 2020, we are a business that is always looking forward, while ensuring we’re everything our clients need today. Reed & Mackay leads the global travel and event management arena with extraordinary service and proprietary, client-led technology. In May 2021, Reed & Mackay became part of the Navan Group and, together, we are setting the agenda for the future of business travel. As a result of continued growth, we are expanding our events team. In return for your energy, enthusiasm and hard work, Reed & Mackay offers a rewarding career, a friendly working culture, with excellent development opportunities and a strong benefits package.
Job Purpose:
The Co-ordinator: Events Recharge will be responsible for supporting the Global Events Director in a number of initiatives in relation to growing the Events business across the globe. Particular focus will be on ensuring the smooth transition of Navan clients to the Reed & Mackay environment.
Principle Responsibilities:
- Approval or denial of all Navan request on various slack channels and google forms
• Support as a link and co-ordination between Navan sales and R&M implementation
• Ensure Workflows, Pricing, Implementation etc are followed with no deviations for Navan clients
• Act as a buffer between Global Director or General Managers and Navan Sales or CSMs in relation to new business, minimising disruption to Operations and supporting any questions raised
• Generate and circulate reports from SalesForce on current status of sales leads in line with Workflow ie
- Calls completed
- Sales Brief circulated
- Fees Agreed
- Legals Agreed
- Passed to HODs for Go Live Onboarding
- Live
• Oversee Workflows and Processes in relation to Navan clients integration into R&M environment, ensuring all teams are playing their part in as smooth a transition as possible
• Supporting the Global Director with their day to day role, ie
- Management of Global Director’s schedule
- Arranging meetings and booking meeting rooms
- Overseeing travel arrangements
- Joining meetings where appropriate and taking minutes, ensuring follow up on actions
- Assistance with slide decks
• Assisting our Senior Management when time permits
• Other ad hoc duties as necessary
Operational Expectation
- Strong Communication Skills
• Experience and ability to adapt and thrive in a hyper-growth environment
• Managing ever changing priorities
• Confident with managing strong personalities
• Experience of using Slack, Teams, Office365, Sharepoint, Google Suite.
• Experience of working in a fast paced environment
• Working across UK/US time zones
• Ability to remain focussed and deliver under pressure
• Excellent communication and interpersonal skills across all levels
• Confidence, opinions, good judgment, and an inclination to action.
What we are looking for:
- Word/Excel/PowerPoint and general IT skills essential
- Strong multi-tasker
- Team Player who is willing to learn and develop skills with direction from colleagues
- Self Motivated and able to volunteer for additional responsibilities when workload is quiet
- Creative, helpful, open-minded and willingness to adapt
- Articulate
- Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.
- Priority Setting: Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
- Communication: Is able to clearly and succinctly communicate with clients & suppliers alike in a variety of communication settings and styles; can get messages across that have the desired effect.
- Client Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with clients in mind; establishes and maintains effective relationships with clients and gains their trust and respect.
- Negotiating: basic negotiation skills with a willingness to develop
- A quick learner, keen to move into the Events Industry, who can pick things up quickly and clarify instructions if unclear
Internal Responsibilities:
- Responsible for assisting with compliance to Reed & Mackay’s certification programmes and policies.
- Responsible for assisting with compliance to Reed & Mackay’s certification programmes and policies.
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If you believe this role is for you, please send your CV to Recruitment@reedmackay.com